Terms and Conditions

Please read the following terms and conditions. By asking Acquaheat to work for you, you accept theses terms and conditions and how they will apply.

A copy of these terms and conditions can be found on the reverse of your quote/invoice or e-mailed as an attachment.


The Company, We, Us - means Acquaheat 2 Romilly Close, Lichfield WS14 9XR. Tel 01543&897662 and also covers employees of Acquaheat.
The Customer, you - means the person who agrees to the work being undertaken by the Company and the person who undertakes to pay the bill.
Services - means the work undertaken for the customer.
Products - means plumbing, heating or electrical appliances which the customer agrees to buy from the company.
Materials - means items such as pipe & insulation.
Price - means the price of goods including VAT.

General Description of business

The Company offers domestic plumbing to current British Standards and codes of practice and domestic gas services to current gas safety installation and use egulations (1998) as accredited through the Approved Code of Practice (ACS) and the GAS SAFE REGISTER.


  1. These conditions shall form the basis of the contract between the Customer in relation to the sale of goods and supply of Services.
  2. All orders for Products or services shall be seen to be an offer by the Customer to purchase Products or Services from the Company.
  3. Acceptance of delivery of Products and acceptance of Services carried out shall be viewed as conclusive evidence of the Customer's acceptance of these conditions.


  1. The price shall be determined by the quote (valid for 30 days) supplied to the Customer by the Company provided that all Products, Materials and services have been supplied.
  2. The Company will charge separately for any additional Products, Materials or Services, outlined in the invoice, having been supplied to the Customer , which are not detailed in the quote.
  3. The price is calculated based on the Company disposing of all waste according to environmental guidelines set by the Government.

Payment, Charges and Interest

  1. A payment of 50% may be due upon delivery of the Products and Materials to the work address. This payment is non-refundable once goods have been installed.
  2. The full balance of the invoice is due upon completion of work detailed in the quotation.
  3. The company reserves the right to charge interest on overdue invoices which shall accrue from the date when the payment becomes due calculated on a daily basis until the date of the payment at the rate of 8% per annum above the Bank of England base rate from time to time in force. Such interest shall accrue after as well as before any judgment.
  4. The Company reserves the right to charge an administration fee on overdue invoices to cover administration of our debt. The administration fee will be a minimum of £30.00 and up to the full amount of any costs incurred in the collection of the debt in addition to interest to date of payment.
  5. The Customer shall pay all accounts in full and not exercise any rights of set-off or counter claim against invoices submitted by the Company.
  6. The Customer will be liable for all collection costs including county court fees, and collection agency fees.
  7. The responsibility for payments/instalments to Credit agreements brokered by the Company remains between the Customer and the Finance company.


  1. The Customer must make the Company aware of any faults or discrepancies with any Services, Products or Materials supplied within 30 days of the Company’s invoice date.
  2. The Company will attend the Customer with regard to any faults or discrepancies within 30 days from the date of the complaint being made. In event of a complaint the customer must allow the Company a reasonable time in which to return to the Customer in order to rectify the problem. The term 'reasonable time' will be deemed as being within 24 hours for problems which may be deemed to cause a significant risk to Health & safety, up to 7 days for problems relating to the fundamental operation of a Product or Materials and up to 30 days for cosmetic defects, though we aim to return within 3 days.
  3. Cancelling a cheque/payment If you cancel a cheque/payment after it has been cashed/banked you are breaking an agreement to pay, the company then have a valid legal claim against you.

Last Updated

These terms & conditions were last updated October 2013.